What if I told you the reason behind the collapse of many businesses wasn’t the product or even the service, nor the advertising, management or

Feedback. Follow-up. Results. This formula provides a great outline to not just company growth, but individual growth too, which in itself compounds into further company

What is Customer Lifetime Value (CLV)? CLV is a metric businesses use to predict the total revenue they can expect to earn from a customer

Angry customers are hurting your business. When your customers are upset with the quality of service experienced, you risk losing revenue, losing to competitors and

Customer retention is more vital to your success than you might think. But why? Read on. You Save Big: Research conducted by Frederick Reichheld of

Complaints aren’t entirely bad. Complaints – especially the angry ones – contain useful insights into where your business can improve, allowing you to evolve and

Positive customer relations are important because: Good customer service brings your customers back. They encourage customer loyalty over competitors. They greatly improve your referrals. They

Express Empathy. Make Sales. Psychology says: People are mostly concerned with themselves, and this is especially true in the world of business. So read on.

Customer Satisfaction Score (CSAT) measures your customer satisfaction throughout all interactions and is a determiner of your business’s success. How is it calculated? Your CSAT

A Net Promoter Score (NPS) is a metric that measures your customer loyalty through first-hand feedback. It is predictive of business growth and expresses how