Positive customer relations are important because: Good customer service brings your customers back. They encourage customer loyalty over competitors. They greatly improve your referrals. They

Express Empathy. Make Sales. Psychology says: People are mostly concerned with themselves, and this is especially true in the world of business. So read on.

Customer Satisfaction Score (CSAT) measures your customer satisfaction throughout all interactions and is a determiner of your business’s success. How is it calculated? Your CSAT

A Net Promoter Score (NPS) is a metric that measures your customer loyalty through first-hand feedback. It is predictive of business growth and expresses how