October Software Update

  1. Primary Account Branding: Primary account users can set their own Logos, Favicon and Terms & Conditions.
  2. C-Name URL Structure: Primary account users will have their own custom domain structure.
  3. From and Reply to email address: All transactional emails will be directed to the Primary account.
  1. The term “Agent” has been changed to “Staff Member”.
  2. Users can only add one Google review site per account.
  3. Trial version agent limit has changed to 10.
  4. Feedback form and Success page now translated to the selected language.
  5. Users can now remove the review site if only 1 is active.
  6. Customer Reviews: If a client only leaves a star rating, the message will display “Customer left no comment.”
  7. Step-2 Simplification Update: Client can switch between internal (feedback survey) and external (review sites).


  1. The External Review Option switches to internal review form automatically = FIXED
  2. Changing icon sets using Firefox Browser = FIXED
  3. One Time Pin copy and paste = FIXED
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